Alpha School
A virtual school with students in Austin and Brownsville TX, Miami FL, as well as internationally in Ukraine.
Timeline
6 Months
Role
Lead UX Designer
Team
3 Developers
The Problem
Students struggle to effectively use the StudyReel dashboard and interact with the chatbot to review tests.
User Pain Points
75%
Find heirarchy confusing
Lack of color differentiation and hierarchy of UI leads users to be confused and off track of their school work.
Chatbot experience is frustrating
The chatbot only allows voice chat and the avatar currently creates a heavy cognitive load for the user to carry. Technical issues also lead to major user frustration.
80%
Need progress tracking
Students have no way to track their work, leading to frustration with the application.
85%
Original Design Analysis
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Poor information hierarchy
-
Lack of visual feedback
-
User is unable to type for chatbot communication
-
Chatbot interactions break trust with user
-
Visual hierarchy unclear from color palette
Updated Design Solutions
Intuitive Navigation
Simplified menu structure with clear visual hierarchy
Progress tracking
Visual progress indicators and achievement metrics
Consistent Desgin
Unified design system across all features
Results and Impact
45%
Increase in student engagement
85%
User satisfaction improvement
30%
Reduction in technical support tickets/technical issues
Responsive Mobile Designs
Conclusion and Next Steps
The redesign successfully addressed the core issues of navigation and progress tracking while establishing a solid foundation for future development through a comprehensive design system.