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CRMagic Chatbot Design
Transforming customer interactions with intuitive chatbot experiences
The goal was to create a chatbot that simplifies customer service interactions while maintaining a high level of engagement and accessibility.
First Iteration
This first draft was created as a placeholder for the chatbot experience by a manager on the product team.
Design Scope
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Full page view
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Minimized view
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Interaction showing capabilities of the chatbot
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Updated UI to match visuals for all of CRMagic
Prototype walkthrough
Results
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Chatbot created dashboards can be created much faster than the average user
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User interaction with the chatbot is overall positive
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User engagement with CRMagic improved by 30%
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